---
title: Terms and Conditions | snapAddy GmbH
url: https://snapaddy.com/nl/legal/general-terms-and-conditions
lang: nl
description: Find the general terms and conditions of snapAddy for the use of our SaaS solutions. Clear terms covering contractual conditions, services, and liability.
keywords: [general, terms, conditions, section, definitions]
category: legal
last_modified: 2026-08-05T18:20:04.860Z
---

# General Terms and Conditions.

These General Terms and Conditions ("GTC") form part of a contract between snapAddy GmbH and its customers concerning the use of the snapAddy software products and related solutions and services.

## Section 1 – Definitions and Scope of Application

1.1 "Software" refers to software add-ins, browser extensions, mobile applications, websites, or other media.

1.2 "Users" refers to users of the Software and of the entire range of services offered.

1.3 "Customer" refers to companies, organizations, institutions, municipal administrations, or business operators that use and deploy the snapAddy Software.

1.4 snapAddy GmbH (hereinafter: "snapAddy") develops and operates software for the automated research, capture, completion, and validation of address and contact data.

1.5 The following provisions conclusively govern the contractual relationship between snapAddy and the respective Customer and apply exclusively. Conflicting terms or terms of the Customer deviating from these GTC are not recognized unless snapAddy has expressly consented to them in the individual case.

1.6 These GTC apply only vis-à-vis traders (within the meaning of Section 14 BGB), corporations under public law, and special funds under public law. A trader within the meaning of these GTC is a natural or legal person or a partnership having legal personality that, when placing the order, acts in the exercise of its commercial or self-employed professional activity.

## Section 2 – Subject Matter of the Contract, Conclusion of the Contract, Scope of Services, Place of Performance

2.1 snapAddy offers various software products and services, for each of which the Customer may take out a subscription. The individual subject matters of the services and the specific scope of the services to be provided by snapAddy result from the information in the respective service description (available at [www.snapaddy.com](http://www.snapaddy.com)), the respective offer, and the individual agreements and/or these GTC.

2.2 The Customer may select and book a service package on the snapAddy website. In principle, the Customer may also submit offers by other means and send them directly to snapAddy, for example by e-mail. In both cases, the contract is concluded upon snapAddy's order confirmation. The contract may also be concluded by the Customer signing, without modification, an offer submitted by snapAddy.

2.3 The services of snapAddy specified in the contract generally constitute the contractual provision of Software and/or storage space. The Customer is aware that snapAddy does not owe any specific result with respect to the outcome of the software services offered and therefore cannot assume any guarantee in this respect, since such results, viewed objectively, cannot be promised.

2.4 In the recognition of contact data sources originating outside snapAddy's sphere, snapAddy supports most known fonts and character sets as well as common business card layouts. It is pointed out that 100% error-free recognition cannot be ensured in every case, in particular in the case of atypical and low-contrast layouts and designs or rare or hard-toread fonts. The recognition quality of some snapAddy products depends on the quality of the photograph provided. The User is responsible for producing a well-lit, sharp, and legible image.

2.5 Within the scope of the services owed, such as service and support services, snapAddy acts in an advisory capacity only; no specific result can be assured.

2.6 Insofar as snapAddy offers AI-supported tools, such as an AI assistant, this constitutes the mere provision of the tool. snapAddy does not owe any specific result with respect to the outputs created with the service. It is pointed out that AI-supported tools deliver algorithmbased outputs and results which may be erroneous and which require independent verification by the Customer.

2.7 The Customer's right of rescission is governed by the statutory provisions.

2.8 The place of performance is generally snapAddy's registered office, unless otherwise follows from the individual agreement or from the nature of the activity.

## Section 3 – System Requirements

3.1 The system requirements for the Software offered by snapAddy can be found at [https://snapaddy.com/en/resources/technical-information/](https://snapaddy.com/en/resources/technical-information.md)

3.2 For reasons of data security, the mobile applications ("Apps") offered by snapAddy cannot be run on mobile devices on which system-side security mechanisms have been overridden by the User (jailbroken or rooted devices, etc.).

## Section 4 – Rights and Obligations of snapAddy

4.1 snapAddy reserves the right to modify the snapAddy Software at any time in a manner reasonable for the Customer, e.g. in order to further develop it or to improve its quality. The contractually agreed scope of services is generally maintained in the event of a modification of the Software. However, the Customer has no claim to a specific quality of the Software and its functionalities.

4.2 snapAddy reserves the right to amend these GTC at any time and without stating reasons. The amended GTC will be sent to the Customer by e-mail no later than two weeks before they take effect. If the Customer does not consent to the amended GTC within two weeks of receipt of the notification of amendment, snapAddy is entitled to terminate the affected contractual relationship with effect from the date on which the amended GTC are intended to take effect, or to continue it under the existing terms.

4.3 Where snapAddy processes data on behalf of the Customer, this is done on the basis of a data processing agreement. snapAddy uses usage data exclusively in pseudonymized form. snapAddy is entitled to use such data for purposes of monitoring and improving its offering (quality improvement and statistical purposes). Data that is not the subject of processing on behalf of the Customer within the meaning of sentence 1 is processed by snapAddy as controller within the framework of the applicable legal provisions. With respect to such data, snapAddy takes, within its area of responsibility, all measures required under the applicable legal provisions.

4.4 For the further development and improvement of its Software, snapAddy uses exclusively anonymized data. The anonymized data is used in particular for audit logs for security reasons, for performance data for the evaluation of the infrastructure, for log files for troubleshooting, and for product-specific analyses. No analysis of personal metadata takes place and, in particular, no data is transferred to third parties. snapAddy uses customer data to train artificial intelligence models insofar as the customers have granted their consent thereto.

4.5 snapAddy may take measures if there are concrete indications that a Customer is violating statutory provisions, third-party rights, or these GTC, or if snapAddy has another legitimate interest, in particular the protection of Users against fraudulent activities.

4.6 snapAddy is entitled to engage third parties, in particular subcontractors, for all services. Such third parties are then persons of whose services snapAddy avails itself in order to perform its obligations (within the meaning of Section 278 BGB). Without prejudice to snapAddy's rights arising from the Customer's default, the periods for the provision of services are extended by the period during which the respective contractual partner fails to meet its obligations vis-à-vis snapAddy.

## Section 5 – Rights and Obligations of the Customer

**Registration**  
5.1 The Customer shall provide, completely and truthfully, all personal and company-related data to be collected in the ordering process. The Customer is itself responsible for the Page 4 of 9 accuracy of its data and warrants vis-à-vis snapAddy that such data is accurate and up to date. Any changes shall be notified to snapAddy without undue delay.

5.2 The Customer shall ensure that third parties cannot obtain access to its login credentials. The Customer is solely responsible for the use of the Software and for any misuse.

**Use and Access**  
5.3 Upon conclusion of the contract, the Customer receives from snapAddy the number of user accounts specified in the ordering process. snapAddy thereby grants the Customer the right to use the ordered Software for the specified period of use.

5.4 The Customer is not entitled to disclose to third parties or to publish data that arises in the context of the contractual relationship with snapAddy or that accrues in the course of use. The Customer is obligated to use the services provided by snapAddy only for the contractually agreed purposes.

5.5 The Customer warrants vis-à-vis snapAddy that it will not violate any statutory provisions and that it will comply with the applicable data protection laws, regulations, and directives. In particular, the Customer shall not infringe property rights, industrial property rights, or rights of use of third parties.

5.6 The Customer is obligated to verify the legal permissibility of the commissioned services itself. This applies in particular in the event that the services of snapAddy violate provisions of competition law, copyright law, trademark law, data protection law, or other legal provisions, unless snapAddy has knowledge thereof or lacks such knowledge due to gross negligence.

5.7 The Customer is obligated to ensure that the information, data, texts, files, and images provided by it to snapAddy for the contractually agreed services to be rendered by snapAddy do not violate statutory provisions and/or third-party rights. The Customer is prohibited from using unlawfully obtained data and/or from entering such data into the Software. In particular, the Customer is obligated not to process any data that was unlawfully acquired and/or that may not lawfully be processed. The Customer shall indemnify snapAddy against any liability in connection with the use of the information, data, texts, files, and images provided, and against any resulting third-party claims, in particular for infringements of trademark rights, copyrights, and competition law. Any recourse claims of the Customer are excluded.

5.8 The Customer is obligated to back up its settings and data regularly, insofar as these duties do not, by the nature and scope of the respective contract, rest with snapAddy.

**Misuse**  
5.9 The Customer may use the snapAddy products only to an extent consistent with the normal contractual scope of use.

5.10 Named-user licenses may be assigned exclusively to natural persons (personal license). In particular, the assignment of named-user licenses to shared e-mail inboxes or collective email inboxes (e.g. info@..., service@..., marketing@..., etc.) is not permitted.

5.11 Automated, mass use within the user interface and/or the use of undocumented but accessible API endpoints is not included in the scope of use and is not permitted to the Customer.

5.12 Conduct in violation of the obligations set out in this section may result in the suspension of the relevant access

**Security**  
5.13 The Customer undertakes not to send spam messages, not to use automated electronic programs or robots, and not to make its snapAddy access available for such purposes.

5.14 The Customer undertakes not to distribute or post viruses, malware, harmful links, or other harmful components, including links to unlawful websites and malicious content.

5.15 The Customer will not use tickers or adware, nor any programs or content capable of impairing the regular operation of the system or the security of the server. The use of crawlers, web agents, or similar software tools that are contrary to contractual, customary use is prohibited to the Customer.

5.16 The parties shall cooperate in a spirit of mutual trust. If one party recognizes that information or requirements, whether its own or those of the other party, are erroneous, incomplete, ambiguous, or not feasible, it shall notify the other party thereof, and of the consequences recognizable to it, without undue delay. The parties will then seek a solution that fairly reflects their respective interests and endeavor to achieve it, where applicable in accordance with the provisions on changes to services. The Customer's cooperation obligations generally result from the respective offer and from these GTC. The enumeration of the obligations set out herein is not exhaustive.

5.17 The Customer shall perform the cooperation obligations set out in this Section 5 free of charge.

5.18 If the Customer, after being set a reasonable deadline, fails to meet its cooperation obligations, snapAddy is entitled to terminate the contract extraordinarily. In that case, snapAddy is entitled to demand the remuneration accrued up to that point in time. Further claims for damages remain unaffected.

5.19 If third parties assert claims against snapAddy under the foregoing provisions, snapAddy will inform the Customer thereof without undue delay. The Customer undertakes to indemnify snapAddy in this respect against any liability vis-à-vis third parties, to support snapAddy in its legal defense, and to bear the costs of a reasonable legal defense, provided snapAddy is not chargeable with contributory negligence. In the event of claims being asserted by third parties, the Customer is obligated to provide snapAddy, without undue delay, truthfully and completely, with all information required for the examination of the claims and for a defense.

## Section 6 – Remuneration, Due Date, Default

6.1 The amount of the remuneration and the billing method are governed by the respective contractual agreement or by these GTC.

6.2 All prices are net prices, plus statutory value-added tax (VAT). The remuneration becomes due for payment upon invoicing. The payment term is 30 days. No early payment discount is recognized (payment without deduction). Bank charges and other payment transaction fees shall be borne by the Customer.

6.3 If the Customer fails to pay upon a dunning letter from snapAddy, default interest and damages caused by default are governed by the statutory provisions.

6.4 If the Customer is in default of payment for two months and fails to meet its obligations, snapAddy is entitled to withhold further services, to interrupt ongoing services, and to rescind the contract with immediate effect or to terminate the contract without notice and without specific prior announcement.

6.5 If, at the time of the contract renewal, it emerges that the price index (Harmonised Index of Consumer Prices (HICP) – Overall Index (2015=100), European Union (EC6-1972, EC9- 1980, EC10-1985, EC12-1994, EU15-2004, EU25-2006, EU27), published monthly by Eurostat) increased during the preceding period of use, snapAddy will, as a rule, adjust the usage fees for the new period of use, without further notice, in accordance with the increase in the HICP, with the month in which the contract commenced being equal to 100%.

6.6 The Customer has a right of set-off only if its counterclaims have been established by final and non-appealable judgment or have been acknowledged by snapAddy.

6.7 Any right of retention (within the meaning of Section 273 BGB) of the Customer is governed by the statutory provisions.

## Section 7 – Rights in Respect of Defects, Liability

7.1 The Customer assumes unlimited liability for all damage incurred by snapAddy as a result of a cooperation obligation under Section 5 of these GTC not being performed, or not being performed completely and/or correctly, by the Customer. However, the Customer may furnish proof to the contrary, namely that the cooperation obligation not performed, or not performed completely and/or correctly, was not the cause of the damage.

7.2 The Customer is liable in particular for ensuring that the Software and its functionalities are not used for purposes that are unlawful or that violate official regulations or conditions, and that no such data is, in particular, created and/or stored on a server or locally.

7.3 snapAddy provides its services in accordance with the current state of the art. In providing its services, snapAddy owes the care customary in the industry. In determining whether snapAddy is at fault, it must be taken into account that software cannot technically be created free of errors and that creative and/or technology-based services cannot be rendered free of errors. Technical data, specifications, and performance information in public statements, in particular in advertising materials, do not constitute statements as to the quality of the services and are not guaranteed characteristics. The functionality of the respective service is determined by the offer and the supplementary agreements made in text form (i.e., any readable declaration on a durable medium, including e-mail).

7.4 snapAddy warrants server availability of 99.5% as an annual average. snapAddy is not liable for claims arising from the Software being temporarily unavailable, in particular due to maintenance work, provided that the downtime does not exceed a total of 0.5% of a year per calendar year and, in the case of longer downtime, there is no intent or gross negligence. In the event of service outages due to a disruption outside snapAddy's area of responsibility, no fees will be refunded. Measures serving to identify and remedy malfunctions will lead to a temporary interruption or impairment of availability only where this is strictly necessary for technical reasons. snapAddy is not liable for damage arising from service outages to the extent that snapAddy is not itself at fault.

7.5 snapAddy is not liable for the loss of data and/or programs to the extent that the damage results from the Customer having failed to carry out regular data backups at intervals customarily short in the industry and thereby to ensure that lost data can be restored with reasonable effort, insofar as the respective data backup is not among snapAddy's primary performance obligations.

7.6 Cure is effected, at snapAddy's option, by remedying the defect, by delivering a program or other item that does not exhibit the defect, or by demonstrating ways in which the effects of the defect can be avoided. The Customer may not enforce a reduction by deducting from the agreed remuneration. Corresponding claims based on unjust enrichment or for damages remain unaffected. The Customer's right of termination without notice for failure to grant use pursuant to Section 543(2) sentence 1 no. 1 BGB is excluded, unless the repair or replacement delivery is to be deemed to have failed.

7.7 Liability for defects is excluded for defects caused by external influences for which snapAddy is not responsible, by force majeure, or by improper use on the part of the Customer. The Customer shall give notice of defects without undue delay. Such notice may initially also be given by telephone, but shall be submitted in text form no later than on the third working day.

7.8 snapAddy is liable without limitation in cases of intent or gross negligence, for injury to life, body, or health, under the provisions of the German Product Liability Act, in cases of fraudulent concealment of defects, and to the extent of a guarantee assumed by snapAddy.

7.9 The limitation of claims for damages of the Customer based on liability under Section 7.8 is determined in accordance with the statutory provisions. The limitation period for other claims for damages of the Customer is one year. It commences at the end of the year in which the claims arose and in which the Customer obtained knowledge of the circumstances giving rise to the claims and of the identity of the obligor, or failed to obtain such knowledge due to gross negligence. However, notwithstanding the foregoing and deviating from the statutory provisions, such other claims for damages become time-barred no later than five years from the date on which they arose and ten years from the commission of the act, the breach of duty, or the other event triggering the damage.

7.10 Without prejudice to Section 7.8, in cases of ordinary negligence snapAddy is liable only for the breach of an essential contractual obligation, i.e., an obligation whose performance is a prerequisite for the proper execution of the usage contract in the first place and on whose compliance the Customer may regularly rely. In the event of a negligent breach of such an essential contractual obligation, snapAddy's liability is furthermore limited to the foreseeable damage typical of the type of contract. The foreseeable damage typical of the type of contract pursuant to sentence 2 of this Section 7.10 amounts, per contract year, to a maximum of 100% of the annual contract volume (the remuneration payable by the Customer to snapAddy, within the contract year in which the damaging event falls, for all services of snapAddy relating to the Customer's use of the service) or EUR 10,000.00, whichever amount is higher.

7.11 The limitation of liability set out in Section 7.10 also applies to lost profits and lost savings.

7.12 Without prejudice to Section 7.8, snapAddy's liability without fault (strict liability) under Section 536a BGB for defects already existing at the time of conclusion of the contract is expressly excluded.

7.13 The foregoing limitations of liability also apply in the event of fault on the part of persons of whose services snapAddy avails itself in order to perform its obligations and to the personal liability of snapAddy's employees, representatives, and corporate bodies.

7.14 In all other respects, liability is excluded.

## Section 8 – Contract Term, Termination, Suspension

8.1 The contract term of the usage contract is the period specified in the offer, but no less than one year from conclusion of the contract, unless otherwise agreed.

8.2 If the contract is not terminated by either party at least one month before the end of the contract term, it is automatically renewed for the same period under the same conditions.

8.3 Notice of termination requires text form. The right of termination for a compelling reason remains unaffected. A compelling reason exists in particular if

(a) the Customer permanently ceases to make payments or announces its intention to do so

(b) the Customer, within the meaning of Section 6 of these GTC, is in default of payment of the invoice for more than two months,

(c) the Customer has filed a petition for the opening of insolvency proceedings,

(d) the Customer resolves to liquidate its company; a liquidation is deemed to have occurred as soon as snapAddy obtains knowledge of the corresponding resolution, but no later than upon registration of the liquidation in the commercial register,

(e) the Customer fails to perform its cooperation obligations under these GTC in due time, or

(f) it emerges that the Customer is a direct competitor.

8.4 If the Customer, or a User designated by the Customer using an access provided under the contract, violates these provisions, snapAddy may first issue a warning to the Customer and, in the event that the conduct in breach of the contract is not discontinued, suspend the respective User and, in the case of repeated violations, all Users of the Customer, and delete the application data affected thereby without undue delay, upon prior announcement in text form, if the violation can demonstrably be remedied thereby. If the suspension was ordered by an authority for the purpose of averting dangers, or is effected to avert dangers to snapAddy, its customers, or other Users, the notification may be given only after the suspension.

## Section 9 – Data Protection

9.1 snapAddy collects, stores, and processes the company-related and personal data obtained in the context of the contractual relationship (inventory data) and other data arising in the course of the use of snapAddy, for the purposes of contract performance, billing, and the provision of the services requested by the Customer, in accordance with the statutory data protection provisions.

## Section 10 – Final Provisions

10.1 The law of the Federal Republic of Germany applies, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

10.2 The exclusive place of jurisdiction for all disputes arising from the contract is the registered office of snapAddy GmbH if the Customer is a merchant within the meaning of the German Commercial Code or, at the time the action is filed, has no registered office or habitual residence in the Federal Republic of Germany.

10.3 Should individual provisions of these GTC be invalid or void in whole or in part, or become invalid or void in whole or in part as a result of a change in the law, through decisions of the highest courts, or in any other manner, the parties agree that the remaining provisions of these GTC remain unaffected thereby and valid. In such a case, the parties undertake, taking into account the principles of good faith, to agree, in place of the invalid provision, on a valid provision that comes as close as possible to the meaning and purpose of the invalid provision and of which it may be assumed that the parties would have agreed on it had they known or foreseen the invalidity or voidness. The same applies to any gaps in these GTC.

[General Terms and Conditions as pdf](https://downloads.snapaddy.com/documents/snapaddy-agb-en.pdf)